You can visit our contact page by clicking here. You can either call or email a member of our team. Our offices are open from 9.00am to 4.30pm Monday to Friday (excluding bank holidays). We will be delighted to answer an questions you have relating to Riedel group products, however, it should be noted that we are, unfortunately, unable to accept orders by telephone.

If you find exactly the same Riedel item for sale though another retailer in the UK at a lower price, within 7 days of placing your order, we will send you the difference in the form of a Riedel UK webstore gift certificate. To make a claim, please email webshop@riedel.co.uk with proof of the competitor’s price, quoting your Riedel webstore order number.

Note: We can only match identical items which are new and are in stock and available for immediate delivery/collection from a UK retail business. Comparison value includes delivery charges. The competitor’s price must be available to all customers and excludes any VIP, membership or personal discounts, coupon code offers or limited stock promotions. Items offered for sale by private individuals, auction websites, flash sales sites, warehouse clubs, or trade wholesalers are expressly excluded. Price matching cannot be used in conjunction with any other offer or discount.

Yes of course, if you visit our contact page you can ask to have a brochure mailed to you. We aim to send this out within 3 working days.

It is unlikely that your goods will be lost in transit or that you will receive them broken however if this does happen Riedel.co.uk will be happy to either refund you in full or send out free of charge replacement goods. All claims must be notified within 7 days of receipt of the goods and photographic evidence or return of the goods may also be required.
No items may be returned to Riedel.co.uk without prior agreement. For full details of our returns policy, please see the link at the bottom of this page.

Yes. You may subscribe to our mailing list by selecting the option on your account page, or if you don't have an account you can add your e-mail address on our homepage.
Subscribers will be e-mailed about news, promotions, competitions and updates to the Riedel web site from time to time. You can unsubscribe at any time by de-selecting the option on your account page, or by following the instructions in the emails we send to you.

Shopping Questions

Yes, if you go to our home page and then click on shop you can view all the glass and decanter collections there.

For perfect glass care, Riedel exclusively recommends using a Miele dishwasher. In adherence with the manufacturer's instructions, a Miele dishwasher ensures the long lasting brilliance of your fine Riedel glassware. For more information, visit www.mieleglasscare.com

Tips from Georg Riedel: After use, rinse the decanter thoroughly with warm water until the water runs clear. Do not use soap. For stubborn deposits try using Riedel decanter cleaning balls, avaliable to purchase from this site

All Riedel glassware is dishwasher safe. Please use a good quality detergent and always use the glassware setting on your machine. Do not overcrowd your dishwasher so that your glassware is in contact with other items. If your dishwasher comes with a stemware rack, utilize it. Glassware should ideally be washed on its own and should never be washed with heavily soiled dishes or pots and pans.

If you are struggling to find what you are looking to purchase then please contact us.
If you have a general question please visit the contact page.

Security Questions

If you have forgotten the password for your account, you can have a reminder sent to you by entering the email address associated with your Riedel account on this page.

Yes, we are sure that your account data is safer in an online shopping environment like ours than it is in your regular stores. As far as we are aware no one has ever intercepted an encrypted credit transaction or penetrated a secure server and deciphered an account number. All of our transactions are conducted through Sage Pay, one of the UKs largest and most secure providers of electronic payment systems.

Yes, click here to view our privacy policy.

Where items are in stock, we aim to despatch the goods to you within 2-3 working days, and for the goods to be with you within 5-10 working days of receipt of your order. If an item is out of stock, we aim to despatch the goods within 3 weeks of receipt of your order. In the event of us not being able to achieve this we will inform you by email as appropriate.

All of our glasses are shipped directly from Riedel Austria and will normally be delivered to you via UPS during normal working hours Monday to Friday

Yes, someone will need to be available to sign for your delivery. In the event of there not being anyone at the address to sign, the courier will leave a note to say they have been and then you can contact them directly to arrange an alternative delivery time. In the absence of your contacting the carrier, UPS will attempt to deliver to you two further times, before returning the goods to our Austrian warehouse.

No, we are sorry that we are unable to offer this facility. Deliveries are made during normal office hours Monday to Friday

Sorry this is not a possibility as your order will be shipped directly from our factories in Austria or Germany.

Deliveries are normally charged at a flat rate of £10.00 per order per address, however, from time to time, we may offer free delivery as part of a promotion.

You will receive an e-mail confirmation from us once we have received your order and a further email once the order has been despatched. The second email will also contain a tracking number link, so that you can monitor the progress of your consignment.

Unfortunately not, once we have received your order it will be transferred to Austria and processed immediately so any additions will need to be sent to us as a new order.

It is possible to order from outside the UK however we are only able to ship to a UK address.

We accept payments via the web site in the form of

    * American Express
    * Maestro
    * MasterCard
    * Solo
    * Visa
    * Visa Delta
    * Visa Electron

Your credit card will be debited when we receive your order.